We continue to find ways to offer an awesome shopping experience, with your safety and convenience in mind. We have implemented strict health measures during this extraordinary time for everyone's safety. Shop safe at Abenson!
Q: How safe is your installation and delivery service?
To ensure safety, our technicians and delivery crew follow strict health protocols.
Have undergone rapid testing
Undergoes daily temperature check and monitoring
Wears face shield and mask at all times
Observes social distancing
Equipped with alcohol and disinfectants for regular sanitation
Q: How should I handle my package upon delivery?
Keep in mind these practices for contactless delivery.
Maintain a safe distance of 1 meter or 3 feet
Wait for the package to be placed at your doorstep or on a specified spot
3. We'll send a verification email to complete your registration.
Q: I can't log in to my account. What should I do?
A: Don't worry. If you forgot your password, you can reset it by clicking on the Forgot Password option in the Log In box. We will send you an email with the link to reset your password.
Q: Can I place an order without making an account?
A: No problem. You're welcome to shop on our website as a guest.
Order and Payment
Q: How to shop online?
1. Click on your preferred product and review the product details.
2. Click Add to Cart.
3. Proceed to the Checkout page and enter your complete delivery address, contact details and preferred payment method.
4. Once you’re all set, submit your order to finalize your purchase.
5. We'll send a confirmation email with your order summary, reference number and delivery details.
You can also now shop through Viber by joining our official Viber community at bit.ly/abenson-viber or by calling our hotline at (02) 8811-8811.
Q: What are the accepted payment methods?
A: You can pay online through Credit or Debit Card, BDO, HSBC, BPI, RCBC or Metrobank Installment, PayPal or GCash. Safe contactless online payment options such as Credit/Debit Card (Mastercard and Visa), Online Installment (BDO, BPI, HSBC, Metrobank, and RCBC), GCash, and PayPal are available for your orders. As an added health measure, Cash on Delivery (COD) is temporarily suspended until further notice.
Q: What are your available terms?
A: In-store: 0% installment and 0% SNPL is up to 24 months term. 24 months installment term is applicable on select banks and items only. Online: Shop in light and easy installments up to 12 months online with your BDO, HSBC, BPI, RCBC and Metrobank credit card. A minimum purchase of P3,000.00 is required for 3 and 6 months installment, and a minimum spend of P6,000.00 for 12 months installment.
Q: What is Click and Collect?
A: Shop online and pay and collect in store. Experience fast and easy shopping with Click and Collect!
1. Order your items on our website.
2. Select your preferred store to pick-up your item, and fill in your contact details.
3. Wait for an e-mail and SMS notification within 1-2 days confirming once the item is ready for pick-up.
4. Pay and collect your order at your chosen store.
Q: Can I pay through installment plan?
A: Yes, you can. Shop in light and easy installments up to 12 months with your BDO, HSBC, RCBC or Metrobank credit card. A minimum purchase of P3,000.00 is required for 3 and 6 months installment, and a minimum spend of P6,000.00 for 12 months installment. Installment price is based on SRP.
Q: How can I check the status of my order?
A: Go to Order Tracker in our website to check the status of your order.
Q: What loyalty cards can I use to earn points?
A: Earn points, redeem rewards and enjoy exclusive deals with our Digital Plus! Rewards card. Become a member by signing up here - It's for free!
Q: Can you help me check if the item is available at my preferred Abenson store?
A: Please contact your preferred Abenson store at their hotline below to check product availability:
A: We can deliver gadgets and appliance orders nationwide.*
*with the exception of select areas outside of our logistics partners' serviceable areas.
Q: How long is the delivery period?
A: For Metro Manila, kindly allow 1 to 3 working days for us to process and deliver your orders.
For Mega Manila and Luzon, kindly allow 3 to 7 working days for us to process and deliver your orders.
For Visayas and Mindanao, kindly allow 7-15 working days for us to process and deliver your orders.
Q: Do you offer same day delivery?
A: Yes, we do. Order online before 2pm today and we'll deliver it on the same day!
Same Day Delivery is available everyday! We deliver to select areas within Metro Manila, including Makati City, Mandaluyong City, Marikina City, Pasig City, Quezon City, San Juan City, and Taguig City only. Price starts at P150.00 for express shipping.
We accept orders up to P50,000.00 for credit card transaction and P30,000.00 for Cash on Delivery transaction only.
Express shipping is available for select items only:
Gadgets including laptop, tablet, smartphone, smartwatch, digital camera, personal audio and peripherals
Small kitchen appliances including blender, mixer, griller, rice cooker, multicooker and other food and beverage preparation
Small household appliances for personal cooling and cleaning
Personal care appliances for facial, body and hair care
Q: What are the requirements that I need to present upon delivery?
A: Please present 2 valid IDs upon delivery.
Q: Can someone else receive the package for me?
A: If you won't be able to personally accept your order, you can authorize someone else to receive it. Please provide an authorization letter and a copy of your valid ID.
Q: How much is the shipping fee?
A: Shipping fees vary per product size and delivery area:
Metro Manila and Luzon
Visayas
Mindanao
Accessories
Starts at P89.00
Starts at P120.00
Starts at P120.00
Gadgets and
Small Appliance
Starts at P120.00
Starts at P400.00
Starts at P500.00
TV and Aircon
Starts at P280.00
Starts at P1200.00
Starts at P1200.00
Home Appliance
and Furniture
Starts at P280.00
Starts at P2500.00
Starts at P2500.00
Q: What if I missed or failed to receive my order?
A: No need to worry. We will reschedule the delivery.
Take note that we will make a maximum of 3 attempts to deliver your order. The 3rd attempt will cost an additional shipping fee.
Keep your phone open for texts or calls from our delivery crew. They will notify you once they arrive.
To provide us with more contact details, you can call our customer service team at (02) 8248-3200 or email us at shop@abenson.com.
Q: What is the list of accepted and valid IDs?
A: We accept the following primary and secondary IDs:
Primary
Digitized
Government ID
SSS or Unified Multipurpose ID
GSIS ID
Driver's License
Professional Regulation Commission (PRC)
Passport
Voter's ID
Warranty, Repair and Installation
100% Original. We only sell authentic products from our most trusted brands. All items purchased in Abenson.com come with a standard manufacturer warranty.
Q: How do I request for a repair?
A: We can gladly arrange a repair for your product. You can reach us through our customer service hotline at (02) 8921-0888 or email us at customerservice@abenson.com.
Please keep the official sales invoice for warranty purposes.
Q: Can I avail installation services if I purchase online?
A: Yes, you can. We will notify you with the schedule of installation once the order is approved.
Installation will be arranged a day after delivery date. An additional mobilization fee may apply depending on delivery area.
Q: My printer needs to be repaired at home. Do you have on-site repair services?
A: Yes, our Smile Serve team repairs Laser, Dot Matrix and Inkjet printers. Price starts at P998.00 depending on the type of printer.
Q: Do you offer cleaning services for air conditioners?
A: Yes, we do. You can reach our Smile Serve team at (02) 8942-2192 or 0929-543-8837to avail of the cleaning service.
Price starts at P750.00 for air conditioner cleaning.
Q: What are your installation rates?
A: Below are the installation rates for TV, audio, air conditioner, washing machine and dryer:
TV and Audio Installation Rates
Type of Service
Service Coverage
TV Size
Price
Table Top Set-Up
Table Top Set-Up and Audio Equipment Connection
32” to 65”
Starts at P998.00
70” and up
Starts at P2,000.00
Wallmount
(Bracket included)
Fixed Bracket
32” to 43”
Starts at P1,198.00
47” to 65”
Starts at P1,498.00
70” to 90”
Starts at P4,998.00
Double Arm Articulated
32” to 47”
Starts at P3,498.00
50” to 65”
Starts at P6,498.00
70” to 90”
Starts at P8,000.00
Home Appliance Installation Rates
Washer
Starts at P1,498.00
Dryer
Starts at P1,498.00
Range
Starts at P1,498.00
Rangehood
Starts at P1,498.00
Air Conditioner Installation Rates
1.0 HP
Starts at P4,500.00
1.5 HP and 2.0 HP
Starts at P5,000.00
2.5 HP and 3.0 HP
Starts at P5,500.00
Cleaning*
Starts at P750.00
Additional charges may apply*
Our installation services are available in Metro Manila, Bulacan, Pampanga, Batangas, Cavite, Laguna, Rizal and Quezon province only.
A: If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at shop@abenson.com or call our hotline (02) 8248-3200 immediately.
Q: How can I return or exchange my order?
A: We only accept returned products for the reasons below:
Wrong delivered item
Defective item
Damaged item
Q: What should I do if I received a damaged / defective / wrong item?
A: We're sorry for this issue. Please report the damaged (physical damage, dents, scratches) or wrong item within 24 hours to our customer service team at (02) 8248-3200. Also send a photo of the physical appearance of the product and packaging box to shop@abenson.com.
Please report the defective item within 7 days after receiving your order to our customer service team at (02) 8248-3200 or shop@abenson.com. Our customer service agent will get in touch and arrange your return request soon.
Q: Some items are missing from my order.
A: Send us an e-mail with your order number at shop@abenson.com or call our hotline (02) 8248-3200. Our customer service agent will look into it and have the missing item delivered at the earliest convenience.
Q: When will I receive my refund?
A: Processing for refund through credit card, over-the-counter and Cash on Delivery transactions will be within 15-30 business working days.
For Cash on Delivery and over-the-counter transactions, refund will be subject for check releasing. You can select your preferred Abenson store to claim the check. Our customer service agent will notify you when it's ready for release.
