Frequently Asked Questions

Shop Your Way, our safest and most convenient ways to shop 
  • Shop online at and enjoy fast home delivery!
  • Join the Official Abenson Viber community and chat with the Abenson Squad to help you shop.
  • Shop in store, our 130+ stores nationwide are ready to serve you,
    with enhanced health measures.
Find the best Abenson Service, to complement your needs.
  • Shopping is easier with installment for online and in-store.
  • No credit card, no problem! HomeCredit and AEON Financing services are available at 130+ Abenson stores.
  • Get your orders in just few days with our Fast Delivery.
  • Need an appliance installed? We’ve got you covered with our Professional Installers.

We're here to help!

Health & Safety

We continue to find ways to offer an awesome shopping experience, with your safety and convenience in mind.
We have implemented strict health measures during this extraordinary time for everyone's safety. Shop safe at Abenson!

Q: How safe is your installation and delivery service?

Q: How should I handle my package upon delivery?

Account Registration

Q: How do I create an account?

Q: I can't log in to my account. What should I do?

Q: Can I place an order without making an account?

Order and Payment

Q: How to shop online?

Q: What are the accepted payment methods?

Q: What are your available terms?

Q: What is Click and Collect?

Q: Can I pay through installment plan?

Q: How can I check the status of my order?

Q: What loyalty cards can I use to earn points?

Q: Can you help me check if the item is available at my preferred Abenson store?

Shipping and Delivery

Q: Which areas can you deliver to?

Q: How long is the delivery period?

Q: Do you offer same day delivery?

Q: What are the requirements that I need to present upon delivery?

Q: Can someone else receive the package for me?

Q: How much is the shipping fee?

Q: What if I missed or failed to receive my order?

Q: What is the list of accepted and valid IDs?

Warranty, Repair and Installation

100% Original. We only sell authentic products from our most trusted brands. All items purchased in come with a standard manufacturer warranty.

Q: How do I request for a repair?

Q: Can I avail installation services if I purchase online?

Q: My printer needs to be repaired at home. Do you have on-site repair services?

Q: Do you offer cleaning services for air conditioners?

Q: What are your installation rates?

Return, Refund and Exchange

Q: How can I cancel my order?

Q: How can I return or exchange my order?

Q: What should I do if I received a damaged / defective / wrong item?

Q: Some items are missing from my order.

Q: When will I receive my refund?