Health & Safety

We continue to find ways to offer an awesome shopping experience, with your safety and convenience in mind. We have implemented strict health measures during this extraordinary time for everyone's safety. Shop safe at Electroworld!

Q: How safe is your installation and delivery service?
Q: How should I handle my package upon delivery?

Account Registration

Q: How do I create an account?
Q: I can't log in to my account. What should I do?
Q: Can I place an order without making an account?

Order and Payment

Q: How to shop online?
Q: What are the accepted payment methods?
Q: What is Click and Collect?
Q: Can I pay through installment plan?
Q: How can I check the status of my order?
Q: What loyalty cards can I use to earn points?
Q: Can you help me check if the item is available at my preferred Abenson store?

Shipping and Delivery

Q: Which areas can you deliver to?
Q: How long is the delivery period?
Q: Do you offer same day delivery?
Q: What are the requirements that I need to present upon delivery?
Q: Can someone else receive the package for me?
Q: How much is the shipping fee?
Q: What if I missed or failed to receive my order?
Q: What is the list of accepted and valid IDs?

Warranty and Repair

100% Original. We only sell authentic products from our most trusted brands. All items purchased in come with a standard manufacturer warranty.

Q: How do I request for a repair?
Q: My printer needs to be repaired at home. Do you have on-site repair services?

Return, Refund, and Exchange

Q: How can I cancel my order?
Q: How can I return or exchange my order?
Q: What should I do if I received a damaged / defective / wrong item?
Q: Some items are missing from my order.
Q: When will I receive my refund?